Strategy & Consulting - Global Network - SONG - Service - Cloud Contact Center Consultant
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The Strategy & Consulting - Global Network - SONG practice is aligned to Accenture Song and works with clients across their marketing, commerce/sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care.These services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
A professional at this position level within Accenture has the following responsibilities:
- Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals.
- Uses considerable judgment to determine solution and seeks guidance on complex problems.
- Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
- Determines methods and procedures on new assignments with guidance.
- Decisions often impact the team in which they reside.
- Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.