[ref. u93188317] IB / OB Area Manager, Operations Area Manager - Tijuana

As a servant leader, you will ensure that your team of Amazon Associates has all the tools needed to succeed in their tasks during a shift, engaging with them to maintain the highest levels of safety, quality, and performance.

• Lead, manage, and develop a team of 20 to 45 Amazon Associates.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Partner with the management team to establish and maintain quality control standards
• Achieve performance metrics to deliver customer satisfaction.
• Promote and implement process improvements.
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Ensure procedures are followed for building security and product loss prevention

A day in the life

• Engage with your team
• Maintain safety standards
• Promote continuous improvement in all aspects of your responsibilities (safety, people, productivity)
• Analyze metrics and seek improvement
• Collaborate with all areas within the premises

• Stand/walk for up to 10 hours
• Walk with great frequency
• Access all areas of building (ascend and descend ladders, stairs, and gangways safely and without limitation)
• Regularly bend, lift, stretch, reach both below the waist and above the head
• Lift and move items

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts- 1+ years of performance metrics, process improvement or lean techniques experience

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.