Arboledas - Sales Support Specialist - On-Site Querétaro - Call Center

Summary:

Your role is key to helping the client deliver reliable service and grow their customer base.

Key Responsibilities:

• Process service requests, pricing quotes, and customer orders for gas and electricity accounts.
• Maintain up-to-date and accurate information in the client’s CRM system (e.g., Salesforce or proprietary tools).
• Respond to residential and commercial customer inquiries related to service plans, billing, or account status.
• Coordinate with logistics, billing, and field service teams to support order fulfillment and service activation.
• Monitor contract renewals and assist in outreach for customer retention efforts.
• Generate daily and weekly sales activity reports, including customer conversions and pipeline status.
• Assist U.S.-based sales agents by managing calendars, scheduling appointments, and preparing customer materials.

• 2+ years in sales support, customer service, or administrative roles, preferably in the utilities or energy sector.
• Strong communication skills in English (spoken and written), MUST.
• Familiarity with CRM tools (e.g., Salesforce) and MS Excel/Google Sheets.
• Ability to understand utility service plans, billing structures, and regulatory guidelines (training provided).
• Comfortable working U.S. business hours in a fast-paced, remote team environment.
• Strong attention to detail, problem-solving skills, and ability to prioritize multiple tasks.