Specialist, Customer Service

Overview:

• Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction.
• Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.

Responsibilities:

• Ensure perfect order fulfillment of orders and resolve issues as required.
• Work closely with sales management for billing adjustments.
• Key transactional contact for customers.
• Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement.
• Update customer master information in SAP.
• Perform the diversified customer pricing applications in SAP.
• Process billing related adjustments (e.g. returns, credit/debits).
• Document and follow up of internal and external complaints.
• Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.

Qualifications:

• College/university degree.
• Fluent English.
• SAP knowledge is an advantage.
• Troubleshooting/problem solving skills.
• Ability to build relationships.
• Customer Service experience is an advantage.
• Good communication skills.
• Precise, detail-focused.
• Ability to multitasking.
• Able to cope with stress.
• Positive attitude, friendly, empathy.
• Accountability and ownership.
• Follows the rules, but also thinks out of the box and is open for other solutions.