Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Project Manager
Join Our Global Consulting Network and Expand Your Horizons!
Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
Why Choose Us?
Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.
Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.
We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.
Let’s build a better future together!
Role Overview
This role leads the delivery of CCaaS implementations and CX transformation programs, while also supporting go-to-market (GTM) strategy and business development (BD) pursuits. The Project Manager will coordinate cross-functional teams, manage client relationships, and ensure successful execution of both delivery and pre-sales initiatives.
Key Responsibilities- Program & Project Governance: Lead steering committee meetings, track progress, and manage risks across multiple workstreams
- Project Planning & Execution: Develop and maintain detailed project plans, timelines, and resource allocations for CCaaS deployments
- Stakeholder Management: Serve as the primary point of contact for clients, internal teams, and vendor partners
- Status Reporting: Deliver weekly status reports and facilitate regular check-ins with stakeholders to ensure transparency and alignment
- Discovery & Design: Facilitate requirement gathering sessions, co-create future state roadmaps, and validate high-level architecture
- Solution Delivery: Coordinate the build and configuration of IVR, omnichannel routing, outbound dialers, and customer survey tools
- Integration Oversight: Manage integrations with systems like SAP, ServiceNow, and CRM platforms, ensuring seamless orchestration
- Engage in pre-sales activities including client workshops, solution demos, and RFP responses
- Develop business cases and ROI models to support sales pursuits
- Track pipeline opportunities and coordinate staffing and resource planning for BD engagements
- Collaborate with GTM teams to define solution positioning, value propositions, and competitive differentiators
- Support bid management and proposal development for CCaaS opportunities