Delivery Area Manager, Last Mile Operations

Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

#AmazonMexico

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
• Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
• Ensuring procedures are followed for safety, building security and product loss prevention
• Bachelor's degree or equivalent, or 2+ years of Amazon (Blue Badge/FTE) experience
• 5+ years of engineering experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• 3+ years of people management experience- MBA
• Experience identifying and resolving complex issues
• Experience in managing multiple, competing priorities simultaneously
• Experience in a people management or leadership role which includes coaching and developing others
• 5+ years of operational experience

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.