Ofertas de Empleo Incident Manager en Monterrey
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DXC Technology Inc.Monterreyappcast.io
DXC Technology Inc. in Monterrey seeks a Network Lead to direct the telecom infrastructure team, managing incidents and service requests to ensure service continuity and SLA compliance.
You will coordinate with clients and external providers...
Hexaware TechnologiesMonterrey
Hexaware Technologies is seeking an experienced Service Desk Manager in Monterrey to lead a team of 15–20 professionals and drive efficient operations.
The role emphasizes English fluency (B2-C1), strong leadership, and proven incident management...
Confiz LimitedMonterreyappcast.io
across our distribution center network while maintaining high reliability through automation and proactive incident management.
Responsibilities
• Build and maintain Java/Spring Boot integrations with Manhattan Active WMS
• Configure Manhattan Active...
ConfidentialMonterrey
in incident management and continuous improvement.
The ideal candidate will drive reporting, operational reviews, and coaching across teams to enhance customer experience and efficiency.
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AccentureMonterreyappcast.io
Database)
Preferred / Desirable Skills
• ServiceNow ITSM
• ServiceNow ITOM Service Mapping
• ServiceNow Incident Management
Location
Monterrey / Ciudad de México
Work model: On-site / Hybrid / Remote (confirm required modality)
English Level...
Dormont Manufacturing CoMonterrey
Dormont Manufacturing Co in Monterrey, Nuevo León, is seeking a Head of Security to ensure safe and compliant operations. This role entails overseeing incident management, leading external security personnel, and maintaining communication with...
AccentureMonterreyaccenture.com
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a...
Turtle Trax S.A.Monterrey
and corrective actions, and serve as the primary client escalation point while following ITIL processes and Major Incident Management practices. On-site work in Monterrey with Saltillo involvement is required.
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Hexaware TechnologiesMonterrey
with confidence.
• Solid Major Incident Management (MIM) knowledge and experience following ITIL processes, including timely engagement of the appropriate stakeholders.
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Turtle Trax S.A.Monterrey
approach to incident management are essential.
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DIABSOLUT INC.Monterrey
definitiva de acciones correctivas y preventivas.
Perfil – Problem Manager:
Su responsabilidad principal consiste en transformar incidentes repetitivos o críticos en oportunidades de mejora permanente, asegurando que los problemas sean gestionados...
AccentureMonterrey
ServiceNow ITOM Service Mapping
• ServiceNow Incident Management
Location
Monterrey / Ciudad de México
Work model: On-site / Hybrid / Remote (confirm required modality)
English Level
Advanced English required
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GlobantMonterrey
continuous improvement initiatives and support process optimization
Incident & Problem Management
• Own incident lifecycle management, including communication, escalation, tracking, and resolution
• Document findings, root causes, and corrective actions...
FIFA World Cup 2026 - Canada, Mexico and the United StatesMonterrey
measures.
• Monitor adherence to approved security zoning and escalation protocols.
• Identify deviations from approved operational planning and implement corrective actions.
Incident Management & SOC Coordination
• Monitor, document, and report...
VontierMonterrey
updates.
• Knowledge of support quality practices, including ticket review, documentation standards, process adherence, escalation readiness, and coaching follow-up.
• Understanding of ITIL practices preferred, especially Incident Management, Service...
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