Ofertas de Empleo Incident Manager en Monterrey
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DXC Technology Inc.-Monterrey
DXC Technology Inc. in Monterrey seeks a Network Lead to direct the telecom infrastructure team, managing incidents and service requests to ensure service continuity and SLA compliance.
You will coordinate with clients and external providers...
appcast.io -
Dormont Manufacturing Co-Monterrey
Dormont Manufacturing Co in Monterrey, Nuevo León, is seeking a Head of Security to ensure safe and compliant operations. This role entails overseeing incident management, leading external security personnel, and maintaining communication with...
AgileEngine, LLC.-Monterrey
clear technical specifications.
• Collaborative mindset with a willingness to give and receive candid code review feedback.
• Strong debugging, root‑cause analysis, and production incident management skills.
NICE TO HAVES
• DoorDash, Uber Eats, or...
appcast.io -
Confidential-Monterrey
in incident management and continuous improvement.
The ideal candidate will drive reporting, operational reviews, and coaching across teams to enhance customer experience and efficiency.
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Accenture-Monterrey
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a...
accenture.com -
Hexaware Technologies-Monterrey
Hexaware Technologies is seeking an experienced Service Desk Manager in Monterrey to lead a team of 15–20 professionals and drive efficient operations.
The role emphasizes English fluency (B2-C1), strong leadership, and proven incident management...
Turtle Trax S.A.-Monterrey
Management
• Leadership and Team Management
• Escalation and Incident Management
• Reporting and Operational Reviews
• Quality Assurance and Continuous Improvement
• Self‑Service, Analytics, and Automation
Seniority level
Mid‑Senior level
Employment...
Turtle Trax S.A.-Monterrey
and corrective actions, and serve as the primary client escalation point while following ITIL processes and Major Incident Management practices. On-site work in Monterrey with Saltillo involvement is required.
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Turtle Trax S.A.-Monterrey
and resolve escalations with confidence.
• Solid Major Incident Management (MIM) knowledge and experience following ITIL processes, including timely engagement of appropriate stakeholders.
• On site: Saltillo, Monterrey.
#J-18808-Ljbffr...
Dormont Manufacturing Co-Monterrey
Job Summary
The Head of Security is responsible for ensuring that all operations are conducted in a safe, secure, and compliant manner. This role oversees incident management, coordinates external security personnel, and maintains direct...
Globant-Monterrey
continuous improvement initiatives and support process optimization
Incident & Problem Management
• Own incident lifecycle management, including communication, escalation, tracking, and resolution
• Document findings, root causes, and corrective actions...
FIFA World Cup 2026 - Canada, Mexico and the United States-Monterrey
measures.
• Monitor adherence to approved security zoning and escalation protocols.
• Identify deviations from approved operational planning and implement corrective actions.
Incident Management & SOC Coordination
• Monitor, document, and report...
Vontier-Monterrey
updates.
• Knowledge of support quality practices, including ticket review, documentation standards, process adherence, escalation readiness, and coaching follow-up.
• Understanding of ITIL practices preferred, especially Incident Management, Service...
Accenture México-Monterrey
or shared services environments).
• Knowledge of timekeeping processes (incident management, validation, and payroll integrations).
• Understanding of payroll-related GL concepts (payroll accounting, reconciliations, and interfaces).
• Advanced...
FIFA World Cup 2026 - Canada, Mexico and the United States-Monterrey
premium environments; identify and escalate deviations from approved operational planning.
• Incident Management & SOC Coordination: monitor, document, and report incidents within Hospitality, VIP, and VVIP areas; escalate significant incidents to the FIFA...
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