Customer Support Specialist - US Legal Experience Needed

Check out the details below!

Key Responsibilities:

• Serve as the primary point of contact for legal clients, providing timely, empathetic, and accurate responses to inquiries via email, phone, and chat.
• Work with all parties involved (clients, insurances, medical providers, attorneys, etc) to give a prompt and ideal solution to the case.
• Maintain organized records of all interactions with the parties involved, including all documentation and communication about the case, recording details of inquiries, complaints, and comments.
• Timely follow-up on case’s progress and provide prompt updates to the client/attorney.
• Ensure compliance with client confidentiality and security requirements at all times.
• Maintain a positive, professional tone that aligns with legal-industry expectations and compliance standards.

Jobs You May be Placed In:

• Case Manager: In this role, you will be responsible for managing legal cases , ensuring effective communication and compliance throughout the process.
• Intake Specialist: In this role, you will be responsible for answering inbound calls, emails, and inquiries from potential clients and conduct initial consultations.
• Medical Records Requestor: In this role, you will be responsible for requesting and obtaining medical records via the properly designated records vendor.
• Data Entry Specialist: In this role, you will be responsible for inputting and updating data in our systems, ensuring accuracy and consistency in our records, and assisting in maintaining confidential information.

• 1–3 years of experience in supporting legal clients or within a legal environment in Personal Injury demands.
• Understanding of legal terminology, case management software, or litigation support systems is highly preferred.
• Demonstrated ability to manage multiple priorities and respond to inquiries under time-sensitive conditions.
• Digitization skills.
• Attention to detail.
• Ability to complete tasks assigned at a quick and accurate pace.
• Collaboration and communication of status of tasks.
• Microsoft office skills, PDF Adobe.
• Good English language oral and written communication skills.
• B2 English level with good oral and written communication skills
• Willing to work in a 100% in-site position

Preferred Qualifications:

• Familiarity with platforms like Clio, Litify, Filevine, or similar legal software.
• Experience supporting high-volume legal practices such as immigration, personal injury, or mass tort.
• Knowledge of U.S. legal operations and confidentiality standards (e.g., HIPAA, client-attorney privilege).