Operations Manager

Operations Manager

Apply here: https://operationsarmy.com/application

Overview

We are looking for a highly experienced Operations Manager who brings a strong background in client operations and service delivery. This is a senior-level role suited for someone who goes beyond traditional operations management—someone who can lead managers, build scalable systems, and drive operational excellence in a fast-paced, growing environment.

• Lead and oversee client operations and service delivery across multiple accounts
• Manage and mentor team leads/managers, ensuring strong performance and accountability
• Build, refine, and enforce scalable systems, processes, and workflows
• Identify operational gaps early and implement proactive solutions
• Drive continuous process improvement and efficiency across teams
• Maintain high standards of client satisfaction and internal alignment
• Act as a key point of contact for both clients and internal stakeholders
• Step into day-to-day operations oversight as needed, especially during scaling phases
• Bring structure and clarity in a fast-moving, startup-like environment

• Proven experience in a senior operations or service delivery leadership role
• Experience managing managers or team leads
• Strong systems and process-oriented mindset
• Demonstrated ability to create structure, accountability, and operational clarity
• Proactive in identifying inefficiencies and improving workflows
• Comfortable working in high-pressure or fast-changing environments
• Excellent communication skills, both client-facing and internal
• Background in BPO, SaaS operations, implementation operations, or customer operations

• A calm, solutions-oriented leader who thrives in ambiguity and growth
• Someone who can balance strategic thinking with hands-on execution
• A leader who can scale operations effectively while maintaining quality and consistency

Apply here: https://operationsarmy.com/application