Leadership and Development manager

At Centris, we’re a U.S.-based customer contact center that specializes in bilingual (English & Spanish) customer service and support. With offices in Monterrey, Aguascalientes, we’re growing fast, and we want you to grow with us!

We are looking for a passionate and strategic Leadership and Development Director to design, implement, and lead programs that foster professional growth and enhance leadership capabilities across the organization. This role plays a key part in aligning training initiatives with our business goals and company culture.

Key Responsibilities:

• Identify training needs and design learning strategies aligned with business goals.
• Develop and deliver engaging training content (in-person, online, or coaching).
• Evaluate program effectiveness using feedback and performance metrics.
• Manage the L&D budget efficiently.
• Lead and mentor the Implementation Coaches team.
• Collaborate with HR and leadership to drive talent development.
• Stay current on L&D trends and continuously improve learning programs.

Requirements:

• Bachelor’s degree in human resources, Organizational Psychology, Business Administration, or related field.
• Minimum 3 years of experience in similar roles.
• Proficiency with learning platforms (LMS, e-learning tools).
• Strong leadership and team management skills.
• Strategic thinker with a results-driven mindset.
• Excellent verbal and written communication skills.
• Strong analytical skills and commitment to continuous improvement.

What We Offer:

• Competitive salary
• Dynamic and collaborative work environment
• Professional growth opportunities
• Culture of learning and innovation
• Weekly payment

• Work Location:
• In person